Floor Noise Dispute Mediation Application

Procedure

Procedure

1. 01

   1. Notify the management entity of the damage — Notify the management entity, such as the management office, in writing of the floor noise and ask it to recommend that the unit causing the noise stop or take soundproofing measures. The management entity may conduct necessary investigations, including checks inside the unit, to confirm the facts, and the unit causing the noise must cooperate with the recommendation. Recording the date of the request and the management entity's measures allows them to be used directly in the negotiation history statement later.

2. 02

   2. Apply to the floor noise management committee — If the noise continues despite the management entity's measures, apply for mediation to the floor noise management committee formed under the management rules. Among complexes subject to mandatory management, those with 700 or more households must form this committee, while smaller complexes may or may not have one depending on their management rules, so check with the management office first.

3. 03

   3. Organize noise records and negotiation history — Keep a log of the dates, times and types of noise (direct impact noise from running or walking, and airborne noise from audio equipment and the like) and collect recordings and measurement data. Compile the management entity requests, committee mediation and conversations between the parties in chronological order with supporting evidence to prepare the negotiation history statement. Water supply and drainage noise from bathrooms and toilets is excluded from floor noise under the Rule, so describe each type of noise separately.

4. 04

   4. Choose the committee to apply to — Multi-family housing management disputes are handled in principle by the local dispute mediation committee of the city, county or district, and by the central dispute mediation committee of the Ministry of Land, Infrastructure and Transport when the dispute spans two or more cities, counties or districts, when there is no local committee, or when both parties agree. For the environmental dispute mediation and damage relief committee, apply to the local committee of the province or metropolitan city choosing either conciliation (3 months) or mediation (9 months), with the period in parentheses being the deadline for completing the procedure.

5. 05

   5. Prepare and submit the application and review the proposal — Submit to the central multi-family housing management dispute mediation committee an application on Appended Form No. 39 with the negotiation history statement and a copy of the applicant's ID, while local committees use the form set by city, county or district ordinance. When the central committee presents a mediation proposal, the parties must notify acceptance or rejection in writing within 30 days of receipt, and if no response is given within that period, the proposal is deemed accepted. An accepted mediation document has the same effect as a judicial settlement.

Filing route

Filing route

Deadlines & processing notes

Deadlines & processing notes

Fees & official charges

Fees & official charges

Included in the basic fee — Initial document review, required-document guidance, basic form preparation, one filing support and one ordinary supplement.

Conditional success fee — For this service, any conditional success fee may be separately agreed within the lawful service scope and stated in a written engagement agreement. No outcome is guaranteed.

Displayed amounts are starting estimates, not statutory or standard rates. The final fee is confirmed after consultation and document review in the engagement agreement. Government fees and actual expenses may change.

Basic documents

Basic documents

Repeatedly visiting the other unit in person to complain can lead to a separate dispute, so it is safer to keep records through written channels such as requests to the management entity and committee applications. A proposal from the central multi-family housing management dispute mediation committee is deemed accepted if not answered within 30 days, so record the date of receipt immediately.