Floor Noise Dispute Mediation Application — Apartment and Environmental Dispute Committees, Filing Order and Noise Standards

Procedure

1. 1. Notify the management entity of the damage

   Notify the management entity, such as the management office, in writing of the floor noise and ask it to recommend that the unit causing the noise stop or take soundproofing measures. The management entity may conduct necessary investigations, including checks inside the unit, to confirm the facts, and the unit causing the noise must cooperate with the recommendation. Recording the date of the request and the management entity's measures allows them to be used directly in the negotiation history statement later.

2. 2. Apply to the floor noise management committee

   If the noise continues despite the management entity's measures, apply for mediation to the floor noise management committee formed under the management rules. Among complexes subject to mandatory management, those with 700 or more households must form this committee, while smaller complexes may or may not have one depending on their management rules, so check with the management office first.

3. 3. Organize noise records and negotiation history

   Keep a log of the dates, times and types of noise (direct impact noise from running or walking, and airborne noise from audio equipment and the like) and collect recordings and measurement data. Compile the management entity requests, committee mediation and conversations between the parties in chronological order with supporting evidence to prepare the negotiation history statement. Water supply and drainage noise from bathrooms and toilets is excluded from floor noise under the Rule, so describe each type of noise separately.

4. 4. Choose the committee to apply to

   Multi-family housing management disputes are handled in principle by the local dispute mediation committee of the city, county or district, and by the central dispute mediation committee of the Ministry of Land, Infrastructure and Transport when the dispute spans two or more cities, counties or districts, when there is no local committee, or when both parties agree. For the environmental dispute mediation and damage relief committee, apply to the local committee of the province or metropolitan city choosing either conciliation (3 months) or mediation (9 months), with the period in parentheses being the deadline for completing the procedure.

5. 5. Prepare and submit the application and review the proposal

   Submit to the central multi-family housing management dispute mediation committee an application on Appended Form No. 39 with the negotiation history statement and a copy of the applicant's ID, while local committees use the form set by city, county or district ordinance. When the central committee presents a mediation proposal, the parties must notify acceptance or rejection in writing within 30 days of receipt, and if no response is given within that period, the proposal is deemed accepted. An accepted mediation document has the same effect as a judicial settlement.

Required documents

• Multi-Family Housing Management Dispute Mediation Application (Enforcement Rule of the Multi-Family Housing Management Act, Appended Form No. 39, for the central dispute mediation committee · local committees use city, county or district ordinance forms)
• Negotiation history statement between the parties (negotiation details by date from the start of the dispute to the application, with supporting evidence)
• Copy of the applicant's ID (if an agent applies, a letter of authorization with a certificate of seal impression or a certificate of personal signature, and a copy of the agent's ID)
• Floor noise damage report submitted to the management entity and records of its recommendations and measures
• Floor noise management committee mediation application and result (if used)
• Noise logs, recordings, measurement data and other objective materials for reference
• Environmental dispute conciliation or mediation application (items under Article 15 of the Enforcement Decree: parties, date and place of damage, course of the dispute, purpose of and reasons for the application)

Fees

Typically tens of thousands to several hundred thousand won across the industry · We will advise after consultation, depending on how well the noise records and negotiation history are organized, which committee is chosen, and whether a supplementary statement is needed after the other party's response. The application fee for the central dispute mediation committee is the amount set by notice of the Minister of Land, Infrastructure and Transport and is separate.

See fees and official charges for this service →

Legal basis and review date

• Multi-Family Housing Management Act Article 20
• Multi-Family Housing Management Act Article 71
• Multi-Family Housing Management Act Article 72
• Multi-Family Housing Management Act Article 74
• Multi-Family Housing Management Act Article 80
• Enforcement Decree of the Multi-Family Housing Management Act Article 21-2
• Enforcement Rule of the Multi-Family Housing Management Act Article 34
• Enforcement Rule of the Multi-Family Housing Management Act Appended Form No. 39
• Rule on the Scope and Standards of Floor Noise in Multi-Family Housing Article 2
• Rule on the Scope and Standards of Floor Noise in Multi-Family Housing Appended Table
• Environmental Dispute Mediation and Environmental Damage Relief Act Article 2
• Environmental Dispute Mediation and Environmental Damage Relief Act Article 4
• Environmental Dispute Mediation and Environmental Damage Relief Act Article 6
• Environmental Dispute Mediation and Environmental Damage Relief Act Article 30
• Enforcement Decree of the Environmental Dispute Mediation and Environmental Damage Relief Act Article 15
• Enforcement Decree of the Environmental Dispute Mediation and Environmental Damage Relief Act Article 19

Checked against the statutes on 2026-10-13

Statutes and public notices change, so each case needs to be checked individually. Statute titles are given in English for reference. The Korean statutes are the authoritative text.

Check these first

• Repeatedly visiting the other unit in person to complain can lead to a separate dispute, so it is safer to keep records through written channels such as requests to the management entity and committee applications.
• A proposal from the central multi-family housing management dispute mediation committee is deemed accepted if not answered within 30 days, so record the date of receipt immediately.

Frequently asked questions